At the end of the day, what the customer wants is value. I define value as the combination of and interaction between quality and cost (price). Everyone knows that they can buy a really high quality performance automobile or very well tailored and durable clothing, but few can afford it. Conversely, everyone in the market place grows weary when prices are too low and begins careful scrutiny for defects or some sort of trick.
Entries Tagged 'Commentary' ↓
The Three Legged Stool
March 4th, 2008 — Commentary, General Management
The Customer
January 30th, 2008 — Commentary, General Management
I went to a bookstore yesterday. It was one of the large firms that can be found all across the country. You’d recognize the name. I got caught up in the computer section reading a book on Ruby on Rails and, after a bit, felt the need to visit the bathroom.
Courage
December 17th, 2005 — Commentary
A friend of mine mentioned that a well known local academic was writing a book on courage. He asked me what I thought courage was.
Warnings
September 16th, 2005 — Commentary
A lot of statistical theory has to do with sorting signals from noise. What does this have to do with everyday life? Consider the problems of 9/11 and Hurricane Katrina.
More Katrina
September 7th, 2005 — Commentary
One of the most disheartening aspects of the poverty and helplessness that Katrina made obvious is how unnecessary it is.
