A number of persons in discussing the auto bailout and woes of Detroit have indicated that the gap between Japanese and American automakers is a perceptual one. In association with some research I have done, I produced the following graphic to show that the gap is very real and has been in existence for decades. [...]
June marked the 25th anniversary of the publication of Dr. W. E. Deming’s first management book, “On Quality, Productivity and Competitive Position”. Deming lived both in Washington D. C. and New York where he kept an apartment on Hudson St. in the Village. He was a professor at NYU’s Graduate School of Business Administration from [...]
Presenting the consumer with high value to gain market share is not a new idea. Neither is the idea that value is a combination of benefit received and cost expended. There is, however, wide disagreement on whether both higher value and lower cost can be achieved and, how best to go about trying to attain [...]
