Quality, Productivity and Competitive Position

June marked the 25th anniversary of the publication of Dr. W. E. Deming’s first management book, “On Quality, Productivity and Competitive Position”. Deming lived both in Washington D. C. and New York where he kept an apartment on Hudson St. in the Village. He was a professor at NYU’s Graduate School of Business Administration [...]

Six Sigma III

Imagine you are an executive in an organization that defines quality as absence of defects. How, then, would you plan to improve quality?It’s obvious isn’t it? Spend time being clear about what are defects and what are not (via specifications), find points to check for defects and, if they are found, remove them. [...]